Draft: the placeholders in [BRACKETS] must be filled in and this page reviewed before launch.

Refund Policy

Effective date: [DATE]

What this covers

The free game costs nothing, so there's nothing to refund. This policy covers Turtle Tag Plus, the optional one-time purchase.

How to get a refund

1. Within [14] days of buying, email [CONTACT EMAIL] from the address on your receipt. Or reply to the Stripe receipt email.
2. Include the receipt number. You don't need to give a reason, but if something didn't work, we'd love to know so we can fix it.
3. We refund the full price to the original payment method, usually within 5 to 10 working days, depending on your bank.

Once refunded, Plus is switched off on the devices where it was unlocked.

After [14] days

If Plus doesn't work as described, for example a mode won't load or the purchase didn't unlock, write to us at any time. We'll fix it or refund you.

Purchases made by a child

Plus is meant to be bought by a grown-up, and the game asks a grown-up check first. If a child bought it without permission, write to us and we'll refund it.

Your legal rights

This policy adds to your rights under the law; it doesn't replace them.

• UK and EU: digital content normally has a 14-day right to cancel. It ends once the download starts, if you agreed to that at checkout. We give the [14]-day refund either way.
• Everywhere: if Plus is faulty or not as described, you're entitled to a repair or a refund.

Questions

Email [CONTACT EMAIL]. See also our Terms of Use and Privacy Policy.